BSC AGENT: CLIENT CARE/HELP DESK
Job Status: Active ✓
|Job Type||Full Time|
Purpose of the Role Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.
This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.
Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience 1 -2 years previous experience in a retail / client service / call center environment will be preferred
Knowledge and skills Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Good written communication skills
Excellent listening skills
Additional Requirements Passionate about client service and support
Willingness to work shifts, which include weekends, public holidays and at night
Minimum of 117 hours guaranteed per month
Clear Criminal and Credit Record
Apply Here http://bit.ly/2IMGZ2o