BSC Agent: Client Care and Helpdesk(Bellville, Western Cape)-Capitec Bank

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https://jobking.co.za/71049

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Job TypeFull Time

Job Title BSC Agent: Client Care and Helpdesk
Division Business Support
Business Unit Business Support
Location - Branch / Campus Bellville BSE
Location - Province Western Cape



Purpose of the Role
To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.


Qualifications
National Senior Certificate (Grade 12) or National Certificate (Vocational)


Experience
At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent (Essential)
Technical and Administration support within a Contact Centre Environment would be ideal


Knowledge and skills
IT Qualification (at least an A+) will be an advantage
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)


Additional Requirements
Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport



Apply Here http://bit.ly/2IMGZ2o

Job id : , #71049, 72 views,