BSC Agent: Client Care and Helpdesk (JHB CBD)-Capitec Bank

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πŸ“ž- Phone : 0860 10 20 43

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Job Title-BSC Agent: Client Care and Helpdesk (JHB CBD)
Division-Business Support
Business Unit-Business Support
Location - Branch / Campus-Johannesburg CBD
Location - Province-Gauteng

Purpose of the Role
To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.

National Senior Certificate (Grade 12) or National Certificate (Vocational)

At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent (Essential)
Technical and Administration support within a Contact Centre Environment would be ideal

Knowledge and skills
IT Qualification (at least an A+) will be an advantage
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)

Additional Requirements
Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport

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Job id : , #68599, 122 views,