BSC Agent: Client Care and Helpdesk
πJob Type | Full Time |
Purpose of the Role
To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.
Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience At least 2 yearsβ experience as an Inbound Call Centre Agent or Helpdesk Agent (Essential)
Technical and Administration support within a Contact Centre Environment would be ideal
Knowledge and skills IT Qualification (at least an A+) will be an advantage
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Additional Requirements
Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Logical / systematic approach to enquiries
Own reliable transport
Apply Here http://bit.ly/2IMGZ2o
Β« Client Services AdministratorCustomer Helpdesk/Queries Clerk Β»