BSC AGENT: CENTRALISED COLLECTIONS-Capitec Bank

🗏Job Type

Full Time

BSC AGENT: CENTRALISED COLLECTIONS (180903-1) - Capitec Bank
Job Title BSC AGENT: CENTRALISED COLLECTIONS
Division Business Support
Business Unit Business Support
Location - Branch / Campus Bellville BSE
Location - Province Western Cape


Purpose of the Role

To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt, dealing with credit management, maintaining professional telephonic interaction with clients. Operating within the business support department.


Qualifications

• National Senior Certificate (Grade 12) or National Certificate (Vocational)


Experience
• 1 - 2 years collections experience in a Collections Call center
• 1 - 2 years’ experience on Predictive Dialer, Tallyman Collections system and Avaya soft phone


Knowledge and skills
• Call center processes and procedures, customer care and service protocol
• Communication skills (verbal & written) in English and Afrikaans
• Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level
• Emotional resilience
• Ability to speak an African Language an advantage
• Good Listening and comprehension skills
• Telephonic skills
• Conflict management
• Attention to detail and high level of accuracy
• Negotiation skills


Additional Requirements
• Ability to work independently and as part of a team
• Ability to work in an open plan environment
• Willing and able to work extra hours, outside normal business hours as and when required
• Willing and able to work shifts within a 45hr work week (Monday – Saturday)
• Clear criminal and credit record


Apply Here http://bit.ly/2IMGZ2o

Job id : , #71891, 461 views,

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