Broker Consultant- Johannesburg
Job Status: Active ✓
|Job Type||Full Time|
Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Attract, engage and retain profitable new business from brokers within the target market to increase the broker base to enhance channel profitability
Grade 12/NQF 4 equivalent qualification
FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor
FAIS Representative Regulatory Exam Level 5 passed
Valid driver’s licence and own transport
3 years’ experience as a Broker Consultant
Product knowledge and competitor intelligence
Proficient in English with the ability to speak multiple languages with some African languages (preferred)
RESPONSIBILITIES AND WORK OUTPUTS
Develop and implement marketing plans that will outperform competitor strategies
Continuously analyse competitor strategies and ensure knowledge is current on competitor activity, new products and services
Promote and market the Metropolitan brand and its solutions to brokers to influence the sale of inhouse products
Partner with and identify the needs of brokers and provide the necessary support
Negotiate with intermediaries regarding the level of business and servicing requirements
Promote Metropolitan solutions through marketing presentations and training
Establish and maintain business relationships in order to grow market share with existing brokers
Ensure the business's processes and policies are adhered to in the management of relationships at all times, and to represent the company in a professional, business-like manner.
Efficiently apply technology and update investment knowledge in the business
Prepare quotations, receive and check new business applications
Arrange premium payment facilities and open new facilities as required
Initiate and manage marketing drives to secure profitable, quality new business from brokers
Maintain productive levels with acceptable quality of business and manage the risk of such business
Manage administration related to missed payments, broker contract applications, after sales service, etc
Deliver training to brokers to ensure their understanding of Metropolitan products and services where necessary
Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
Provide regular reports on delivery of services against agreed service standards and in terms of overall client targets.
Provide authoritative, expertise and advice to clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times
Manage the delivery on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
Positively influence and manage change and offer specialist support where required.
Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
Take ownership for driving career development
Research and monitor financial market trends to ensure that plans are relevant, effective and to identify any necessary updates
Prepare, interpret and present client financial performance and other relevant information so enhance client understanding and facilitate decision-making
Conduct client financial needs analysis in order to develop and implement a customised financial plan to achieve clients’ financial goals
Client/ Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness
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