Ad is expired on 01/01/1970.
Job Status: Active ✓
Duties & ResponsibilitiesKey Performance AreaMonitor customer service deliveryManage and monitor productivity relating to Key area''s within the branchManage cancellations in line with company policies and proceduresEnsure effective administrationImplement Corrective ActionManage personal development plans for staff and selfManage Loss Ratios and Branch ProfitabilityMakes gate-keeping decisionsUnderwriting and Post-Loss ImplementationFinancial ResponsibilityAuthorization to offer client discretionary discountsAuthorization of refundsBack dating of amendments- Credit control - monthly and annual policies, ensure refunds are paid - authorize cancellation of amounts due on cancellation of policy- Service consultant''s incentive reports growth of service consultant''s book. - and up selling (lost renewal/ growth/ incentives/ loss ratio) authorization of incentives according to the service consultant incentives.ex gratia authorisation on claimsSpan of ControlBetween 8 and 20 people reporting to this positionDesired Experience & QualificationMatric /Grade 12NQF 5 as required / equivalent qualification and orFAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list.FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual18 CPD (continuous professional development) points5 Yearsâ€™ experience in Servicing (Short Term Insurance)3 Yearsâ€™ experience in Managing staff in a short term industryExtensive knowledge of the Short Term Insurance Industry
Number of vacancies: 10
Minumun level of education: CertificateAvailability for travel: NoAvailability for change of residence: No