Booking Clerk

🗏Job Type

Full Time

If you are passionate about providing a superior client experience then this position is for you.The position involves ensuring that the maximum number of hours are booked for the technicians.

Description

Responsibilities: Workshop loading:
Ensure maximum hours are loaded for the workshop per day.
Calculate Technicians hours booked vs hours sold and report excessive lost hours to Technician and Manager
Manage the workshop capacity (staff on training, off sick etc)

Job card preparation:
Ensure customer details are correct on the job card
Ensure that all criteria are met and are present on Job Card, EG correct vehicle details as per VWSA, Valid Service History & proper operation, VIN nr's and km readings.
Capture mobility and destination of clients on repair order
Check on Elsapro for customer history

Check for campaigns and TPI's
Necessary documentation is attached to the job cards
service quotation
service checklist
Prepare all job cards timeously
Inform parts department daily of parts required

Processes:
Appointments for tow in's to be prioritized
Ensure parts on order is captured on Resolve
Offer pre-diagnosis to customer; i.e. rattles. Intermittent faults, squeeks, Gearbox and aircon repairs

Customer service:
Liaise with the Service advisor and parts department on parts on order
Inform the customer accordingly
Profile

Minimum Requirements:
Matric Certificate is a minimum educational requirement
Valid SA driver's license is essential

The following is preferable: Knowledge of:
Warranties
Microsoft Office
Retail costing experience
Motor Industry experience

Job id : , #76872, 112 views,

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