Billing Administrator

🗏Job Type

Full Time

Job purpose

This position seeks to assist and provide support to regions on the billing platform.

iWay Management Services is a global Internet Service Provider with 9 offices globally where we provide billing support. As a growing company we are looking for a highly motivated individual who can join our billing support team in supporting our valued regions on the SOLIDiTECH billing platform.

Primary duties and responsibilities

Resolve billing queries and offer support on the SOLIDiTECH billing platform to the regions
Test enhancement specifications and ensure integrity of business rules
Log support requests to central repository
Quality assurance, setting up and testing of new products and workflows on billing platform
Carry out ad-hoc tasks e.g. bulk debtors write off, journals and invoicing as per approved instruction from subsidiary
Monitor system errors through the monitoring system and system logs

Follow up outstanding workflow tickets with regions
Detailed service reconciliations and escalate discrepancies
Compile weekly reports to highlight high levels of open tickets
Monitor Financial period closures for the regions
Support customer migration projects and ensuring that business rules are applied correctly and migration data is scrutinized to ensure quality assurance
Compile requirement specifications for enhancement requests
Conduct regular meetings with subsidiaries – User Acceptance Testing sessions, clarification on requests, month end and reconciliations
Skills and competences

Proven project support and administration skills
Good organization and planning skills.
Good well developed interpersonal communication and presentation skills
Good troubleshooting and fault finding skills
Must be self-motivated and able to demonstrate confidence
Attention to detail
Analytical skills
The ability to work independently, but within a bigger team structure
Qualifications and experience

Diploma in IT or similar qualification
Must have Billing platform experience
Basic Accounting knowledge
Proficiency in Microsoft Excel
Knowledge of the Internet Services, Products and Technologies
Experience of analysis and reporting and knowledge of statistical techniques
Operational experience in a large corporate environment

Job id : , #76849, 78 views,

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