AV (Audio Visual) Field Service Technician

The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote/telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client’s Service Level Agreement.
Responding to calls logged by clients
Providing remote/telephonic support
Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
Understanding each client’s Service Level Agreement contract and adhering to the required service
Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
Advanced fault-finding
Comprehensive knowledge of wiring, cable termination and best practice standards
Video Conferencing and Audio Visual Equipment Configuration
Preparing properly before attending to a site
Liaising with suppliers and senior staff to resolve issues
Doing installations when no Field Service work is required
Being available to work overtime when required

Being available to travel for work when required
Being on stand-by when required
Completing training when not attending to a client
Qualifications Required:

Senior Certificate Essential;
A minimum of 2-4 years audio visual experience;
Strong knowledge of Audio Visual systems;
AMX, Crestron and ClearOne qualifications a strong advantage;
Must have valid Driver’s license + own transport


Competencies:

Good communication skills;
Proof of technical skills;
Able to handle immense pressure;
Good time management essential;
Good planning skills;
Strong attention to detail is essential;
Good in negotiating and persuading;
Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;
Deadline driven;
Accurate and attention to detail;
Able to multi-task;
Organised;
Honest and reliable;
Analytical;
Punctual;
Solutions Driven.
R12 000 – R22 000 p/m (will be reimbursed for km’s travelled, overtime, laptop, 3G etc.)


Apply Here http://bit.ly/2w2OavZ

Job id : , #70554, 167 views,

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