Assistant Executive Housekeeper

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Job TypeFull Time

Managerial Responsibility Areas
Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
Assist in developing staff through training, coaching and development on a daily basis
Assist with daily staff briefing focusing on Positives and Negative
Assist Executive Housekeeper in monitoring staff productivity and Guest Satisfaction
Managing the Department in the absence of the Executive Housekeeper
Assist with dealing with Guest request and Guest complaints in all Housekeeping areas
Ensure that you are familiar and rooms are checked for cleanliness and supplied according to the Hotel Standard
Assist the Executive Housekeeper in all stock take procedures and any relevant administration
Assist the Executive Housekeeper in collating all stock take figures and ordering of new stock
Assist with cost control in all areas and minimise wastage
Main Duties/Responsibilities
Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department
Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these
Complete room allocation work sheet
Detailed handover for next shift
Efficiently use and manage the inventory of supplies, linen, stationery and equipment
Assist in monitoring and controlling consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
Ensure thorough and regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
Monitoring staff productivity
Assist the manager with Disciplinary Procedures
Training Registers are completed for all training
Report staff that is not following policies and procedures
Ensure that all the operational standard procedures/guidelines set for all processes/activities/situations are followed (Key Control, Lost & Found etc) by all areas
Co-ordinate the Front Office on releasing of rooms and special guest requests
Co-ordinate the maintenance department in the area of repair & maintenance, refurbishment, renovation etc.
Ensure that a random walk though is done daily through Guest Areas
Standard Responsibilities
Ensures that you work in a safe manner that does not harm or injure self or others
To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out
Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening
Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained
Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function
Knowledge & Skills
To be able to motivate, develop and direct staff as they work
To be able to manage own time and the time of others
To talk to staff to convey information effectively
To obtain and see to that there is appropriate use of equipment, amenities facilities and material need to work tasks
To be able to make recommendations to improve service and ensure more efficient operations
To be able to delegate tasks efficiently
To have the knowledge of housekeeping stocktaking procedures
Job Requirements:


Preferable Grade 12 or higher qualification
Computer literate
Previous experience in running a housekeeping department in a 5-star hotel or similar upmarket operation. The incumbent must be fully versed with 5-star standards of hotel operations from a housekeeping perspective
Experience in leading and managing large teams

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Job id : , #75277, 56 views,