Agent: Service Admin (Bellville CPT)-Capitec Bank

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Job TypeFull Time

Job Title Agent: Service Admin (Bellville CPT)
Division Operations
Business Unit Branches
Location - Branch / Campus Bellville BSE
Location - Province Western Cape

Purpose of the Role
Capitec Bank is on the lookout for a dynamic, self-motivate team member sharing our passion for excellent client service to resolve non-real time client enquiries with the aim on optimal client experience and client retention.

• National Senior Certificate (Grade 12) or National Certificate (Vocational) essential
• Preferably a relevant tertiary qualification in Commence

Knowledge of Capitec Bank processes and procedures within the Contact Centre environment
2 years Administration Experience within a Contact Centre Environment
Contact centre (inbound / outbound / back office customer service)
Experience in social media interactions with clients

Knowledge and skills
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Business writing skills would be advantageous
Problem solving skills
Client service orientation
Quality orientation
Complaint handling skills
Logical / systematic approach to manage enquiries
Computer literacy (MS Office)
Clear criminal and credit record

Additional Requirements
• Clear credit record
• Clear criminal record
• Access to transport (personal / public)
• Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system (system related requirement)

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Job id : , #72660, 326 views,