Account Manager Retail-Micros

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Job TypeFull Time

About the Position

The account manager is responsible for selling the business’s products & services. He/She is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the Director of Sales.

To follow up on leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.
To achieve or better allocated Sales Quota. Sales Quota’s will be reviewed annually.
To identify prospective clients’ exact needs by questioning, observation and the completion of a full sales survey.
To entertain prospective clients, where possible combining this with visits to existing satisfied customers.
To liaise closely with project managers and operational staff on all details of a new prospective installation. Ensuring operational staff have a full understanding and agreement on all details.
To maintain communication with the client showing an ongoing interest in the installation and the installation team.
Ensure that all funds are collected on time as per the contract.
To complete a daily log of all activities, quotations sent and lost business.
Analyze statistics thereby identifying key sales areas, problems and success rate.
To research prospective client details, finding out as much as possible about the company to ensure a professional approach.
To constantly monitor and be aware of competitor activity.
To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.
To constantly be aware of new business opportunities and action these.
Maintain communications with the office on a daily basis, via telephone, cc:Mail, email or fax.
Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.
Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.
Regularly visit the corporate website [URL Removed] to keep informed about corporate developments and news.
Regularly visit the MICROS Sharepoint intranet site, and read any published ‘Product Marketing Announcements’ (PMA) and Field Bulletins and presentations.
Pass any certification examinations as required by Management.
Maintain an adequate level of knowledge in MS Windows operating systems and software utilities as released from time to time.
Be able to confidently and knowledgeably demonstrate to prospective clients the Micros SA product range.
Maintain competitor knowledge.
Maintain client files, filing of all quotations and sales documentation.
Update and maintain your customer’s details on CRM.
Maintain your business diary on Microsoft outlook and grant access to the Sales Manager to view your activities.
All commission and expense claims to be submitted by the 19th of each month, or as advised from time to time.
§ To identify which products of the Micros retail product set are best suited to the regional market and work with management to build a go-to-market strategy.
§ To ensure the go-to-market strategies are executed in lines with managements expectations and revised from time to time as may be required
To work with management to plan the technical support structures required to execute the go-to-market strategies and ongoing technical requirements to install and support all relevant products.

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