call centre client service agents
call centre client service reps
We are looking for a Call Center customer service Representatives who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different issues
Identify customers’ needs, clarify information and alternatives to satisfaction of customers
Meet personal/team qualitative and quantitative targets
Strong phone and verbal communication skills along with active listening.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Grade 12 or equivalent qualifications
must be able to adapt quickly to training or workshop that will be provided to inexperienced agents
Tell helpline; 0110257718 or whatsaap 061 6014 612 or 084 262 0532
Job Type: Full-time
High school or equivalent